Terms & Conditions

AFTER YOU PLACED YOUR ORDER AND BEFORE WE SHIP YOUR ITEMS

Once received, all orders will be held until the payment is fully authorized and processed (processing time may vary). Once payment is cleared the item(s) will be packed and a label will be made through our shipping provider. Each label will be created with Direct Signature Confirmation upon delivery. If you cannot be available to sign for the package upon delivery please notify us by notating it on your order(s) in the provided area, or contacting us before the order has been shipped. Once orders have been picked up by our shipping provider, signature cannot be removed from the label. Orders made Friday through Sunday will be packaged on the following Monday, excluding holidays, once payments have cleared. 

Please note, we do an extensive authorization on any and all orders. If information provided cannot be verified we will cancel the order and refund the transaction. 

Insurance is not included in the shipping total. Insurance is available to all orders for an extra fee. Please contact for more information.

The customer is more than welcome to call the store at any time during business hours for more information. 

All orders must be delivered to address provided on the order. To ship to a different address the customer must call in and confirm the change with our company. Any other change of address during shipping will result in the order and shipment being cancelled.

All orders made are subject to a nonrefundable fee up to 25% upon cancelling once the payment has been cleared. 

INTERNATIONAL ORDERS

We are not responsible for any orders that are shipped outside of the US. The responsibilities for these packages are placed upon the buyer. Duties/taxes/fees are left to the recipient. 

KNIFE RETURN POLICY

If you are not satisfied with your purchase you may notify us within 2 Calendar days from the day you received the item for a refund of the cost of the knife minus fees upon the item being returned. Shipping charges are non-refundable and all returns are subject to a 25% restocking and credit card processing fee. Refunds will be issued in the same method as the order payment.

The item must be returned in the same condition as received (i.e. cannot be sharpened or disassembled) and must be shipped fully insured via any common carrier. Most custom knives are guaranteed by the makers we represent, and most factory knives carry the manufacturer’s warranty. We do not guarantee the durability of natural handle materials (such as bone, ivory, wood, pearl, etc.) or the reaction of any material to water and air (rust, oxidation, etc.)

If an item needs to be returned due to our error, we may offer a full refund including shipping at our discretion. Any condition visible in our product photos is considered to be disclosed and does not create an error or omission on our part.  Contact us before sending any item back as a return. All returns must be insured.

Returns must be mailed to:

Tri-City Knife works

910 Wilcox Court

Kingsport, TN 37660 USA

CONDITION OF KNIVES SOLD

We strive to describe the features and condition of the knives we sell as accurately as possible. We are not responsible for slight variations in measurements, color, degree of defect (e.g. light scratch versus a scratch). Any remedy for an unintentional error in description, pricing, or availability is at our discretion.

SHIPPING A FIREARM - FFL'S AND TRANSFER OF OWNERSHIP

TriCity Knife & Gun will ONLY transfer ownership of a firearm to individuals or agencies in possession of a valid Federal Firearms License (FFL). This means we cannot ship directly to you unless you are an FFL holder.

If you do not hold a valid FFL, we will transfer your purchased firearm to your choice of a licensed gun dealer in your state.

It is your responsibility:
to ensure that a firearm is legal to own in your state.
to contact the FFL.
to complete all required paperwork when you pick up your purchase from your local dealer
Be aware that it is customary for your local dealer to charge a transfer fee at the time you pick up your purchase. This transfer fee is strictly between you and your local dealer. Please check with your local dealer concerning their policies. You do not pay TriCity Knife & Gun the transfer fee. Certain dealers also apply sales tax. This is between you and your FFL dealer. TriCity Knife & Gun only collects sales tax if you reside in the state of TN.

The buyer is responsible for contacting their transferring FFL to request they send a copy of their FFL to us.

Our contact information is as follows:
Email: info@tricityknifeworks.com
Phone: 423-765-9292

SHIPPING OF FIREARMS

Shipping insurance is offered at a rate of $1 per $100 of the ordered item(s) value and is optional. TriCity Knife & Gun is not responsible for uninsured items lost or damaged in transit. You can preview the order including the ship to address, and the shipping charge before you click to confirm your order. We do NOT ship firearms or ammunition to PO Boxes.

Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transfered to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with the manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.

DISCLAIMER

By placing an order the buyer represents that he or she is of legal age and that the products ordered will be used in a lawful manner. We assume no responsibility for any harm or injury resulting from the sale, trade, use or handling of any product purchased from us. It is the responsibility of the buyer, not the seller, to ascertain and obey all applicable local, state, federal and international laws in regard to the possession, and or use, of any item purchased. We are unable to provide refunds in the event that the package that you have ordered was seized by customs or other agencies. Consult your local and state laws before ordering if you are in doubt.